OpenAI 推出 "Presence":企业级 AI 代理平台
"New for enterprises: OpenAI Presence helps companies deploy trusted voice and chat agents across customer and internal workflows. AI agents can answer questions, use company systems, take approved actions, and escalate to people when needed—while improving over time."
这是 OpenAI 正式进入企业代理部署市场的信号。对于 CS/agent 开发者,这意味着需要关注 OpenAI 的 agent 框架与现有企业系统(CRM、ERP)的集成方式,以及 "escalate to people" 的 fallback 机制设计。Presence 目前仅限 eligible enterprise customers 通过 limited GA 获取。